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Shipping & Delivery : COVID-19 Impact


PLEASE NOTE
Our regular shipping policies and timelines have been impacted by COVID 19.
Shipping Rates
 Within India (Fedex)
Free Shipping above Rs. 500

International Locations
(DHL Express)

Charges start at USD $15. Calculated based on shipping address final step of checkout. Small items usually ship free of charge with larger items. Contact us for a shipping quote if you are unsure. 

You can track your order from the order status link sent to your email. Or contact us and we'll help you with your package information.

Shipping Time

Q: When will I get my package?

A: That would be the Processing Time + Transit Time

We offer many different options to our clients, so some orders take longer than others. Here's a table breaking it down, to give you an idea for your order.

Processing Time

COVID-19 Impact
Order Ready for Shipping
Current Processing Time

Our facility is closed for production because of the COVID lockdown. Activity expected to resume on May 31st.

Add On Services (E.g. Name/Initials monogramming) Currently, no monogramming is being offered.
For Bespoke / Made to Order Items, contact us for a shipping estimate

Transit Time

Location
Transit Time

Major cities in India

1-3 days after shipping - Fedex Tracking. Please allow additional time due to impact of COVID-19.

Other locations in India

5-7 business days - Fedex Tracking. Please allow additional time due to impact of COVID-19.

USA, Europe, Australia, South East Asia, UAE Our international shipping is currently not active. If you place an order, it will ship as soon as DHL Express resumes services. We will keep you posted when as and then this happens.
For Bespoke / Made to Order Items, contact us for a shipping estimate
Re-Shipping Charges & Customs Duties

Our shipping partners will make 2-3 attempts to deliver your package. If they are unable to deliver, the package will be returned to us. We hate to do this, but have to charge a shipping fee to re-ship the order to you. Customs regulations vary by country. If there is a customs duty being charged by your destination country, the person in the Ship To address will be responsible for the customs duty which will likely be payable to the courier company.

Undeliverable Locations

In a very rare event that our shipping partner does not service a location for a booked order, we will contact you to arrange for an alternate delivery address / method. If we cannot resolve the issue, we will refund the entire order amount as per our Refund Policy 

Full refund on returns within 30 days of delivery. Valid on all purchases except personalized ones.

Premium quality guaranteed. Three year warranty on materials and craftsmanship.

Free shipping across India. Starts at $15 for international orders.