Shipping & Delivery : COVID-19 Impact
PLEASE NOTE
| Our regular shipping policies and timelines have been impacted by COVID 19. |
Shipping Rates
| Within India (Fedex) | Free Shipping above Rs. 500 |
|
International Locations |
Charges start at USD $15. Calculated based on shipping address final step of checkout. Small items usually ship free of charge with larger items. Contact us for a shipping quote if you are unsure. |
You can track your order from the order status link sent to your email. Or contact us and we'll help you with your package information.
Shipping Time
Q: When will I get my package?
A: That would be the Processing Time + Transit Time
We offer many different options to our clients, so some orders take longer than others. Here's a table breaking it down, to give you an idea for your order.
Processing Time
COVID-19 Impact |
Order Ready for Shipping |
| Current Processing Time |
Our facility is closed for production because of the COVID lockdown. Activity expected to resume on May 31st. |
| Add On Services (E.g. Name/Initials monogramming) | Currently, no monogramming is being offered. |
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For Bespoke / Made to Order Items, contact us for a shipping estimate
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Transit Time
Location |
Transit Time |
|
Major cities in India |
1-3 days after shipping - Fedex Tracking. Please allow additional time due to impact of COVID-19. |
| Other locations in India |
5-7 business days - Fedex Tracking. Please allow additional time due to impact of COVID-19. |
| USA, Europe, Australia, South East Asia, UAE | Our international shipping is currently not active. If you place an order, it will ship as soon as DHL Express resumes services. We will keep you posted when as and then this happens. |
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For Bespoke / Made to Order Items, contact us for a shipping estimate
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Re-Shipping Charges & Customs Duties
Our shipping partners will make 2-3 attempts to deliver your package. If they are unable to deliver, the package will be returned to us. We hate to do this, but have to charge a shipping fee to re-ship the order to you. Customs regulations vary by country. If there is a customs duty being charged by your destination country, the person in the Ship To address will be responsible for the customs duty which will likely be payable to the courier company.
Undeliverable Locations
In a very rare event that our shipping partner does not service a location for a booked order, we will contact you to arrange for an alternate delivery address / method. If we cannot resolve the issue, we will refund the entire order amount as per our Refund Policy
